Privacy policy

Daven, managed by Ajay, respects your privacy and is committed to protecting the personal information you provide while using our website davenwear.in.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, create an account, place an order, contact us, or otherwise use our services.

1. Business & Legal Information

Brand / Trade Name: DAVEN
Legal Entity: Sole Proprietorship
Proprietor: Ajay
GSTIN: 07DAQPA5727K1ZD
Registered & Operational Address: 385, Farwan Panna, Digambar Jain Bhawan, Jharoda Kalan, New Delhi, South West Delhi, Delhi – 110072, India
Website: davenwear.in
Phone: +91 7982372817
Email: davenwear@zohomail.in

2. Information We Collect

Depending on how you use our website, we may collect the following information:

Personal Information

- Full name
- Mobile number
- Email address
- Billing address
- Shipping/delivery address
- Order details
- Information provided when contacting customer support

Payment Information

When you make a payment, payment-related information may be processed by our third-party payment service providers.

We do not intentionally store complete debit card, credit card, or banking credentials on our own systems.

Technical Information

When you visit our website, certain technical information may automatically be collected, including:

- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Date and time of website access
- Referring website or source
- General website usage information

3. How We Use Your Information

We may use the information collected to:

- Process and fulfil your orders;
- Confirm and communicate order details;
- Arrange shipping and delivery;
- Process payments through authorized payment service providers;
- Provide customer support;
- Respond to enquiries and requests;
- Manage your account, where applicable;
- Improve our products, services, and website;
- Detect and prevent fraudulent or unauthorized transactions;
- Maintain website security;
- Comply with applicable legal and regulatory requirements; and
- Send service-related communications regarding your orders or account.

Where permitted by applicable law, we may also use your contact information to communicate information about our products, offers, or services. You may opt out of promotional communications where applicable.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience and website functionality.

Cookies may help us:

- Remember preferences;
- Maintain shopping-cart information;
- Understand website usage;
- Improve website performance; and
- Provide relevant functionality.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers where required to operate our business, including:

- Payment processors;
- Courier and logistics partners;
- Website hosting and technology providers;
- Customer-support service providers;
- Analytics or website-service providers; and
- Government, regulatory, or law-enforcement authorities where required by applicable law.

Such information will be shared only to the extent reasonably necessary for the relevant purpose or as required by law.

6. Payment Processing

Payments made through our website may be processed by third-party payment gateways or payment service providers.

Your payment information may be collected and processed directly by the relevant payment service provider according to its own privacy policy and security practices.

Daven does not intentionally store complete card numbers, CVV numbers, PINs, or banking passwords.

7. Shipping and Delivery

To fulfil your order, we may provide necessary information such as your name, phone number, and delivery address to the courier or logistics partner responsible for delivering your order.

This information is used only for purposes related to order fulfilment and delivery.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including order processing, customer support, accounting, record keeping, dispute resolution, fraud prevention, and compliance with applicable legal requirements.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

10. Your Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

- Request access to certain personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of information where legally permitted;
- Withdraw consent where processing is based on consent;
- Object to or restrict certain processing activities where applicable; and
- Opt out of promotional communications.

To exercise an applicable privacy right, please contact us using the details provided below.

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children who are not legally permitted to use online services without appropriate consent.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take reasonable steps to address the situation.

12. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

13. Fraud Prevention and Legal Compliance

We may collect, use, preserve, or disclose information when reasonably necessary to:

- Detect or prevent fraud;
- Protect the security of our website and customers;
- Investigate unauthorized transactions;
- Enforce our Terms & Conditions;
- Respond to legal requests; or
- Comply with applicable laws, regulations, court orders, or governmental requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or applicable legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

16. Grievance Redressal Mechanism

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the details of the designated Grievance Officer are provided below:

Name: Ajay
Designation: Grievance Officer & Proprietor
Entity: DAVEN
Address: 385, Farwan Panna, Digambar Jain Bhawan, Jharoda Kalan, South West Delhi, Delhi – 110072, India
Email: davenwear@zohomail.in (Subject: Attention: Grievance Officer)
Phone: +91 7982372817

The Grievance Officer will acknowledge any consumer complaint or grievance within 48 hours of receipt and will resolve the grievance within 30 days from the date of receipt.

Daven
Managed By: Ajay
Address: 385, Farwan Panna, Digambar Jain Bhawan, Jharoda Kalan, New Delhi, South West Delhi, Delhi – 110072, India
Phone: 7982372817
Email: davenwear@zohomail.in
Website: davenwear.in