Terms of service

TERMS & CONDITIONS

Welcome to Daven. These Terms & Conditions govern your access to and use of davenwear.in and your purchase of products available through our website.

By accessing, browsing, or placing an order through our website, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase.

1. Business & Legal Information

  • Brand / Trade Name: DAVEN

  • Legal Entity: Sole Proprietorship

  • Proprietor: Ajay

  • GSTIN: 07DAQPA5727K1ZD

  • Registered & Operational Address: 385, Farwan Panna, Digambar Jain Bhawan, Jharoda Kalan, New Delhi, South West Delhi, Delhi – 110072, India

  • Website: davenwear.in

  • Phone: +91 7982372817

  • Email: davenwear@zohomail.in

2. Acceptance of Terms

By using our website or purchasing any product from Daven, you confirm that you have read, understood, and agreed to these Terms & Conditions, along with our Privacy Policy, Shipping Policy, and Refund/Return Policy.

If you do not agree with any part of these Terms, please do not use our website or place an order.

3. Eligibility

You must be legally capable of entering into a binding contract under applicable Indian law to place an order on our website.

By placing an order, you confirm that the information provided by you is accurate, complete, and current.

4. Products and Product Information

Daven makes reasonable efforts to ensure that product descriptions, images, colours, sizes, specifications, and other information displayed on the website are accurate.

However:

- Actual colours may vary slightly depending on your device or screen settings.
- Minor variations in measurements may occur due to manufacturing processes.
- Product images are for representation purposes and may differ slightly from the actual product.
- We reserve the right to modify product descriptions, specifications, availability, or pricing without prior notice.

5. Pricing

All product prices displayed on the website are listed in Indian Rupees (INR) and are inclusive of applicable Goods and Services Tax (GST). Daven reserves the right to correct any pricing, typographical, or product information errors. If an order is affected by an obvious pricing or information error, we may cancel the order, notify the customer, and initiate a full refund. Any applicable shipping charges, taxes, or other charges will be displayed during the checkout process, wherever applicable.

6. Orders

Placing an order on the website constitutes an offer to purchase the selected products.

After receiving an order, Daven may verify the order details before processing it. We reserve the right to accept, reject, or cancel an order at our discretion in circumstances including:

- Product unavailability;
- Incorrect or incomplete customer information;
- Suspected fraudulent transactions;
- Pricing or product information errors;
- Delivery restrictions;
- Technical or system errors; or
- Other circumstances beyond our reasonable control.

If an order is cancelled after payment has been received, the applicable refund will be processed in accordance with our Refund Policy.

7. Payment

Customers may use the payment methods made available on the website at checkout.

You agree to provide accurate payment and billing information.

Daven does not knowingly retain complete debit/credit card details on its own systems. Payment processing may be handled through third-party payment service providers.

In the event of a duplicate payment or an incorrectly processed transaction, the matter will be reviewed and handled in accordance with our Refund Policy.

8. Shipping and Delivery

Orders will be shipped to the delivery address provided by the customer at the time of purchase.

Delivery timelines displayed on the website are estimates and may vary due to:

- Courier delays;
- Weather conditions;
- Public holidays;
- Operational issues;
- Incorrect or incomplete addresses;
- Remote delivery locations; or
- Other circumstances beyond our reasonable control.

For detailed information, please refer to our Shipping Policy.

9. Returns, Exchanges and Refunds

Returns, exchanges, replacements, cancellations, and refunds are governed by Daven's applicable Refund & Return Policy.

Customers are requested to review the applicable policy before placing an order.


10. Cancellation of Orders

Because order processing, printing, and automated logistics initiate immediately upon order confirmation, orders confirmed on davenwear.in cannot be cancelled or modified by the customer once placed.
If an order is cancelled by Daven due to operational constraints, stock unavailability, or logistics restrictions, a 100% full refund will be initiated to the original payment method within 2 to 3 business days.

11. Customer Responsibilities

Customers agree:

- To provide accurate personal, billing, and delivery information;
- Not to use the website for unlawful purposes;
- Not to attempt to interfere with the operation or security of the website;
- Not to use automated systems to access or scrape website content without authorization;
- Not to engage in fraudulent transactions;
- Not to misuse promotional offers or discount codes; and
- Not to impersonate another person or provide misleading information.

12. Intellectual Property

All content available on davenwear.in, including but not limited to:

- Brand name and logos;
- Product images;
- Graphics;
- Text;
- Designs;
- Product descriptions;
- Website layout;
- Artwork; and
- Other visual or written material

is owned by or licensed to Daven and is protected under applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit any website content without prior written permission from Daven.

13. Third-Party Services

Our website may use third-party service providers for payment processing, shipping, website hosting, analytics, communication, or other operational services.

Daven is not responsible for interruptions, errors, or failures caused solely by third-party service providers, to the extent permitted by applicable law.

14. Website Availability

We make reasonable efforts to keep the website operational and accessible.

However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

The website may occasionally be unavailable due to maintenance, technical issues, system upgrades, or circumstances beyond our reasonable control.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Daven shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or purchase of products.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable Indian law.

16. Force Majeure

Daven shall not be responsible for delays or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control, including natural disasters, floods, fire, strikes, government restrictions, epidemics, transportation disruptions, technical failures, internet outages, or other unforeseen circumstances.

17. Modification of Terms

Daven reserves the right to update or modify these Terms & Conditions at any time.

Changes will become effective when published on the website. Customers are encouraged to review this page periodically.

Continued use of the website after changes are published constitutes acceptance of the updated Terms.

18. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the competent courts in Delhi, India, subject to applicable law.

19. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable by a competent authority, the remaining provisions shall continue to remain valid and enforceable.

20. Contact & Grievance Redressal Mechanism

For general inquiries, order assistance, or formal grievances, please contact us using the details below.

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the details of the designated Grievance Officer are provided below:

  • Brand / Operating Entity: DAVEN (Managed By: Ajay)

  • Registered & Operational Address: 385, Farwan Panna, Digambar Jain Bhawan, Jharoda Kalan, New Delhi, South West Delhi, Delhi – 110072, India

  • Phone: +91 7982372817 (Monday – Saturday, 10:00 AM – 6:00 PM IST)

  • Support Email: davenwear@zohomail.in

  • Grievance Officer: Ajay

  • Grievance Email: davenwear@zohomail.in (Subject: Attention: Grievance Officer)

  • Resolution Policy: The Grievance Officer will acknowledge any consumer complaint or grievance within 48 hours of receipt and resolve the matter within 30 days from the date of receipt.

  • Website: davenwear.in