Terms of service

OVERVIEW

Welcome to DAVEN.

The terms "we", "us", "our", and "DAVEN" refer to DAVEN. DAVEN operates this online store and website, including all related information, content, features, tools, products, and services provided through the website.

DAVEN is powered by Shopify, which enables us to provide our online shopping services to you.

These Terms of Service, together with any policies referenced or published on our website, describe your rights and responsibilities when using our website and purchasing products from DAVEN.

Please read these Terms of Service carefully before using our website or placing an order.

By accessing, browsing, or purchasing from our website, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms, please do not use or access our website.

SECTION 1 - ACCESS AND CUSTOMER ACCOUNTS

By using our website, you confirm that you are legally permitted to enter into agreements applicable to you under the laws of your jurisdiction.

If you create an account with DAVEN, you are responsible for maintaining the confidentiality of your account information and password and for all activity that occurs through your account.

You agree to provide accurate, current, and complete information when placing an order or creating an account.

You must notify us if you believe that your account information has been used without authorization.

DAVEN reserves the right to suspend or terminate accounts where necessary, including where we reasonably believe that an account has been used fraudulently, unlawfully, or in violation of these Terms.

SECTION 2 - OUR PRODUCTS

DAVEN products are made to order.

We make reasonable efforts to ensure that product descriptions, images, colors, sizing information, and other product details displayed on our website are accurate.

However, colors and product appearance may vary slightly depending on your device, screen settings, lighting, photography, and other factors.

Minor variations in color, placement, texture, or appearance may occur as part of the manufacturing and printing process and do not necessarily constitute a defect.

Product specifications, designs, availability, and pricing may be changed or updated at any time without prior notice.

DAVEN reserves the right to discontinue any product or limit the quantity of products available for purchase.

SECTION 3 - ORDERS

When you place an order through our website, you are submitting a request to purchase the selected products.

After you place an order, you will receive an order confirmation acknowledging that we have received your order.

An order is considered accepted once DAVEN has confirmed the order and payment has been successfully processed.

DAVEN reserves the right to refuse, cancel, or modify an order where reasonably necessary, including in cases involving:

  • Incorrect pricing or product information
  • Suspected fraudulent activity
  • Payment issues
  • Product availability problems
  • Incorrect or incomplete customer information
  • Technical errors
  • Circumstances beyond our reasonable control

If we cancel an order after payment has been received, any eligible refund will be processed through the applicable payment method.

Because DAVEN products are made to order, cancellation requests may not be possible once production has started.

Customers should carefully review their product selection, size, color, shipping address, and contact information before completing an order.

SECTION 4 - PRICES AND PAYMENT

All product prices displayed on our website are shown in Indian Rupees (INR), unless otherwise stated.

Prices, discounts, promotions, and offers may change at any time without prior notice.

The price applicable to your purchase is the price displayed at the time you place your order.

Shipping charges, taxes, or other applicable charges, where applicable, will be displayed during the checkout process or otherwise communicated before the order is completed.

You agree to provide accurate and complete payment and billing information.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

DAVEN reserves the right to cancel an order where payment cannot be successfully processed or where a transaction is reasonably suspected to be unauthorized or fraudulent.

SECTION 5 - MADE-TO-ORDER PRODUCTS

DAVEN products are produced after an order is placed.

Because products are made to order specifically for customers, we generally do not accept returns or exchanges due to:

  • Change of mind
  • Incorrect size selected by the customer
  • Personal preference
  • Minor differences in color or appearance caused by screen or device settings

If a product arrives damaged, defective, incorrectly printed, or is the wrong item, please contact us within 7 days of delivery.

Claims may require photographs and other information so that we can verify the issue.

For complete information, please refer to our Return & Refund Policy.

SECTION 6 - SHIPPING AND DELIVERY

Orders generally require approximately 2–3 business days for production and processing before being handed over to the shipping carrier.

Production and processing times may occasionally be longer during:

  • Product launches
  • Promotional periods
  • High order volumes
  • Public holidays
  • Unforeseen circumstances

Once an order has been dispatched, delivery time depends on the shipping carrier and destination.

Any delivery time displayed or communicated by DAVEN is an estimate and is not guaranteed.

DAVEN is not responsible for delays caused by shipping carriers, incorrect or incomplete shipping information, weather or natural events, customs or regulatory processes, public holidays, or other circumstances outside our reasonable control.

Customers are responsible for providing an accurate and complete shipping address.

If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply for reshipment.

For additional information, please refer to our Shipping Policy.

SECTION 7 - INTELLECTUAL PROPERTY

All content appearing on the DAVEN website, including but not limited to:

  • DAVEN trademarks
  • Logos
  • Brand names
  • Product designs
  • Artwork
  • Photography
  • Graphics
  • Product descriptions
  • Text
  • Videos
  • Audio
  • Website design
  • Layout
  • Visual elements

is owned by or licensed to DAVEN and is protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial purposes.

You may not copy, reproduce, modify, distribute, publish, sell, create derivative works from, or commercially exploit DAVEN's content, artwork, designs, trademarks, or other intellectual property without prior written permission from DAVEN.

Unauthorized use of DAVEN intellectual property may result in legal action where applicable.

SECTION 8 - THIRD-PARTY SERVICES AND LINKS

Our website may contain links to or integrations with third-party websites, applications, payment providers, shipping providers, or other services.

These third-party services are operated independently from DAVEN.

We are not responsible for the content, availability, policies, security, or practices of third-party websites or services.

Your use of third-party services may be subject to the terms and policies of those third parties.

SECTION 9 - SHOPIFY

DAVEN's online store is powered by Shopify.

Shopify provides the e-commerce platform and technical infrastructure that allows DAVEN to offer products and services through our website.

However, purchases made through our store are transactions between you and DAVEN.

Shopify is not responsible for the products sold by DAVEN, the fulfillment of DAVEN orders, or disputes arising directly between you and DAVEN regarding purchases.

Your use of Shopify-powered features may also be subject to Shopify's applicable terms and policies.

SECTION 10 - PRIVACY

Your privacy is important to us.

Personal information collected through our website is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that information may be processed by DAVEN, Shopify, payment providers, shipping providers, and other service providers where necessary to operate our store, process orders, provide customer support, prevent fraud, and fulfill other legitimate business purposes.

Please review our Privacy Policy for additional information about how personal information is collected and used.

SECTION 11 - CUSTOMER FEEDBACK AND CONTENT

If you voluntarily submit reviews, feedback, photographs, suggestions, or other content to DAVEN, you grant DAVEN permission to use, reproduce, display, and publish that content for legitimate business and promotional purposes, subject to applicable law.

You represent that you have the necessary rights to any content you submit.

You must not submit content that:

  • Violates another person's rights
  • Infringes intellectual property rights
  • Contains unlawful or harmful material
  • Is fraudulent or misleading
  • Contains malicious software
  • Impersonates another person
  • Violates applicable laws

DAVEN reserves the right to remove content that violates these requirements or is otherwise inappropriate for our website.

SECTION 12 - ERRORS AND INACCURACIES

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, availability, promotions, shipping information, or other details.

DAVEN reserves the right to correct errors, update information, modify product details, or cancel affected orders where necessary.

If an order is cancelled because of an error in pricing, product information, or availability after payment has been received, any eligible refund will be processed through the applicable payment method.

SECTION 13 - PROHIBITED USES

You agree not to use our website or services for any unlawful or unauthorized purpose.

You must not:

  • Violate any applicable law or regulation
  • Infringe the intellectual property rights of DAVEN or others
  • Attempt to gain unauthorized access to our website or systems
  • Introduce viruses, malware, or other harmful code
  • Attempt to interfere with the operation or security of our website
  • Use our website to commit fraud
  • Collect or misuse personal information belonging to other users
  • Impersonate another person or entity
  • Submit false or misleading information
  • Use automated systems to interfere with or abuse our website
  • Attempt to circumvent security or access restrictions

DAVEN reserves the right to restrict or terminate access where we reasonably believe these Terms have been violated.

SECTION 14 - WEBSITE AVAILABILITY

We do not guarantee that our website or any part of our services will always be available, uninterrupted, secure, or error-free.

Website availability may occasionally be affected by maintenance, technical problems, updates, third-party services, internet connectivity, or circumstances outside our reasonable control.

We may modify, suspend, or discontinue any part of our website or services when necessary.

SECTION 15 - DISCLAIMER

To the maximum extent permitted by applicable law, the DAVEN website and its content are provided on an "as available" basis.

We make reasonable efforts to provide accurate information but do not guarantee that all information will always be complete, accurate, current, or free from errors.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

SECTION 16 - LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, DAVEN will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website or products, except where such limitation is prohibited by applicable law.

Nothing in these Terms limits liability where such limitation is not legally permitted.

Our liability, where applicable, will be limited to the extent permitted by law.

SECTION 17 - INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of our website, your violation of these Terms, or your violation of the rights of another person.

This section does not limit any rights you may have under applicable consumer protection laws.

SECTION 18 - SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the extent necessary to make it enforceable where possible.

The remaining provisions will continue to remain in effect.

SECTION 19 - WAIVER AND ENTIRE AGREEMENT

If DAVEN does not immediately enforce a provision of these Terms, that does not mean DAVEN has waived the right to enforce that provision later.

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and other policies published on our website, constitute the agreement governing your use of our services and purchases from DAVEN.

SECTION 20 - ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent where such consent is required.

DAVEN may transfer or assign its rights and obligations where permitted by applicable law.

SECTION 21 - GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising in connection with these Terms or your purchase from DAVEN shall be subject to the jurisdiction of the courts having appropriate jurisdiction over DAVEN's business location, subject to applicable law and consumer rights.

SECTION 22 - CHANGES TO THESE TERMS

DAVEN may update or modify these Terms of Service from time to time.

The latest version will be published on this page with the updated date where appropriate.

Your continued use of our website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

SECTION 23 - CONTACT INFORMATION

If you have any questions regarding these Terms of Service, please contact us.

DAVEN

Email: davenwear@zohomail.in

Phone: +91 99908 47088

Business Address:
Jharoda Kalan, 385 Farwan Panna
Delhi, 110072
India

For questions regarding returns, replacements, or refunds, please refer to our Return & Refund Policy.

For questions regarding delivery and shipping, please refer to our Shipping Policy.