Shipping policy

SHIPPING & DELIVERY POLICY

At DAVEN, we partner with leading domestic logistics aggregators and reputed courier networks (including Delhivery, Blue Dart, DTDC, and India Post) to ensure safe and prompt delivery of your streetwear apparel across India.

1. Shipping Rates & Handling Fees

  • Prepaid Orders (UPI, Cards, NetBanking): We provide Free Express Shipping across all serviceable domestic PIN codes.

  • Cash on Delivery (COD): A nominal, non-refundable handling and logistics fee of ₹90.00 is applied at checkout to cover courier cash-collection charges.

2. Processing & Dispatch Timelines

  • Made-to-Order Processing: Each piece undergoes meticulous on-demand printing, quality inspection, and custom packaging. Orders are typically processed and handed over to our courier partners within 1 to 3 business days (up to a maximum of 5–7 days during festive drops or high-volume sales).

  • Delivery Timelines: Once dispatched, estimated delivery timelines are 5 to 8 business days, depending on the destination city, regional sorting hub efficiency, and local accessibility.

  • Logistics Delays: While DAVEN ensures rapid production handoff, we are not directly liable for transit delays caused by external factors such as extreme weather, courier hub backlogs, national holidays, or regional restrictions.

3. Shipping Confirmation & Tracking

  • As soon as your package is scanned by our logistics partner, an automated confirmation containing your Air Waybill (AWB) tracking number and live tracking link will be delivered via email and SMS/WhatsApp.

  • Please allow 12–24 hours after dispatch for tracking status updates to reflect accurately on the courier portal.

4. Delivery Address & Order Accuracy

  • Consignments will be dispatched strictly to the shipping address provided at checkout.

  • Customers are requested to verify their complete address, landmarks, PIN code, and contact number prior to confirming the order.

  • DAVEN is not responsible for failed deliveries or return-to-origin (RTO) parcels resulting from incomplete or inaccurate address inputs.

5. Damaged Shipments & Transit Tampering

  • If the outer packaging appears torn, open, or severely tampered with upon arrival, please refuse delivery or immediately record an unboxing video before opening the garment.

  • Report any transit damage or discrepancies to us within 48 hours of delivery at davenwear@zohomail.in along with photographic/video proof for a complimentary replacement.

6. Contact & Grievance Information

For shipping inquiries, tracking updates, or address modifications prior to dispatch:

  • Brand / Operating Entity: DAVEN (Managed By: Ajay)

  • Registered Address: 385, Farwan Panna, Digambar Jain Bhawan, Jharoda Kalan, South West Delhi, Delhi – 110072, India

  • Support Email: davenwear@zohomail.in

  • Support Phone: +91 7982372817

  • Operational Hours: Monday – Saturday | 10:00 AM – 6:00 PM IST

  • Storefront: davenwear.in