EXCHANGE & REPLACEMENT POLICY

At Daven, every garment is crafted with meticulous attention to detail, premium heavyweight fabric, and high-standard print precision. To maintain sustainable production and uphold our quality standards, we operate under a 5-Day Size Exchange & Defect Replacement Policy.

1. 7-Day Size Exchange Window

• If your garment does not fit as expected, you may request a size exchange within 5 days from the date of delivery.

• Exchange requests submitted after 5 days from delivery will not be accepted.

• All size exchanges must be initiated directly through our automated Exchange Portal on davenwear.in.

2. Exchange Eligibility Criteria

To qualify for a size exchange:

• The garment must be completely unused, unworn, unwashed, and in pristine original condition.

• All original brand tags, labels, packaging, and polybags must remain intact.

• The item must be free from scents, deodorants, perfumes, stains, pet hair, or any customer-induced wear.

• The product must pass a physical quality check once received back at our facility before the replacement size is dispatched.

3. Damaged, Defective, or Incorrect Deliveries

In the rare event that you receive a physically damaged package, defective manufacturing, or the wrong design/size:

• Please notify us within 48 hours of delivery through our Exchange Portal or via email at davenwear@zohomail.in.

• You will be required to submit clear, unedited photos or an unboxing video showing the shipping label, packaging, and the defect.

• Upon instant verification, Daven will arrange an immediate, complimentary replacement dispatched at zero extra cost, or process a full refund to your original payment method if preferred or if replacement stock is unavailable.

4. Refunds & Out-of-Stock Exchanges

• Made-to-Order Policy: Because each piece is processed on demand upon customer order confirmation, we do not issue direct cash, UPI, or bank refunds for buyer’s remorse, preference shifts, or sizing errors where an exchange can be fulfilled.

• Unavailable Replacements: If an eligible size exchange cannot be fulfilled because the requested size or style is permanently out of stock, a full refund will be processed directly to your original payment method (bank account, UPI, or card) within 5 to 7 business days.

5. Exchange Processing & Timelines

• Once your exchange is approved and the original item is collected and passes inspection, your new replacement size will be printed, packed, and delivered within 5 to 8 business days.

6. Non-Exchangeable Situations

Exchange requests will be declined if:

• The item shows signs of wear, washing, alteration, or damage caused during trial/handling.

• Original tags or brand packaging are absent.

• The request is initiated outside the 5-day delivery window.

• The garment fails our quality inspection standards upon return.

7. Order Cancellation Policy

Because order details, printing, and automated logistics initiation begin immediately upon placement, orders confirmed on davenwear.in cannot be cancelled or modified by the customer.

If Daven must cancel an order due to operational constraints, inventory failure, or logistics restrictions, a 100% full refund will be credited back to your original payment method within 2 to 3 business days.

8. Reverse Logistics & Pickups

• Once an exchange is authorized via the portal, our courier network will attempt a reverse pickup from your shipping address.

• Please keep the parcel securely packed in its original packaging along with all accompanying tags.

• If reverse pickup service is temporarily unavailable for your postal code, our support team will provide instructions for self-dispatch via a trackable domestic courier, with reasonable return shipping costs reimbursed upon inspection approval.

9. Contact & Grievance Redressal

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, our contact and grievance redressal details are provided below:

• Brand: Daven

• Operating Entity / Managed By: Ajay

• Operating Address: 385, Farwan Panna, Digambar Jain Bhawan, Jharoda Kalan, New Delhi, South West Delhi, Delhi – 110072, India

• Support Phone: +91 7982372817 (Monday – Saturday, 10:00 AM – 6:00 PM IST)

• Support Email: davenwear@zohomail.in

• Grievance Officer: Ajay (Contact: davenwear@zohomail.in)

• Grievance Resolution: All customer grievances and complaints will be acknowledged within 48 hours and resolved within 30 days of receipt.

• Storefront: davenwear.in